Field Service Engineer II or III
Remote Flexible - US
Field Service Engineer II or III
Full Time • Remote Flexible - US
Roles and Responsibilities
This position will report to the Director of North American Field Service, Screening Technologies. May lead and direct the work of others, with a wide degree of creativity and latitude expected.
General roles and responsibilities to include:
This position will report to the Director of North American Field Service, Screening Technologies. May lead and direct the work of others, with a wide degree of creativity and latitude expected.
General roles and responsibilities to include:
- Respond to and facilitate the repair of diagnostic equipment that has failed at the customer site.
- Provide direct technical phone support to customers.
- Work with immediate manager to ensure appropriate Service Call escalation measures are implemented, in the event a customer remains down more than 8 hours after initial service call.
- Provide Preventive Maintenance (PM) Inspections for “Warranty” and “Service Contract” customers.
- Must possess strong management skills in assisting immediate manager with service call, installation and preventive maintenance coordination and scheduling.
- Strong ability to communicate and work cross functionally with Sales, Quality and upper management to ensure all Quality System goals are met and maintained.
Competency Requirements:
- 6-8 years of experience in the field of Medical Device / Diagnostic equipment service is required.
- 4-5 years of experience with Olympus / Beckman Coulter Diagnostic analyzers or equivalent Immuno-Assay analyzer is preferred.
- Associate / Technical School degree preferred.
- Demonstrate a proven ability to diagnose and resolve problems on sophisticated analytical instrumentation.
- Experience with Mass Spectrometry Instrumentation is a plus.
- Excellent verbal and written communication skills with experience in dealing with customers in a positive and professional manner.
- The ability to read, interpret and analyze component block diagrams, assembly drawings and wiring diagrams is required.
- Ability to prioritize Service Requests and Preventive Maintenance schedules.
- Must be skilled in the use of a computer to complete service call inputs/outputs.
- Ability to multitask and work on several projects at the same time.
- Olympus/Beckman Coulter or other clinical chemistry system: 2 years (Required).
- Medical device/diagnostic equipment: 4 years (Required)
OTHER REQUIREMENTS:
- Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Must be able to lift and carry up to 50 lbs.
- Must be able to talk, listen, and speak clearly on the telephone.
- Willingness to travel: 70% (Required).
- Work Location: Remote/Traveling
Salary: Commensurate with experience
Flexible work from home options available.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ABS’ Mission is to advance human health and product safety by providing integrated technology and services to our customers. We serve toxicology, pain management, drug rehabilitation, criminal justice, forensic, environmental, cannabis, and other mature and emerging markets. ABS offers unbiased, OEM-neutral solutions that enable innovation while delivering world-class technical service. We also support our clients and markets with a state-of-the-art reference laboratory. ABS is a Centre Lane Partners portfolio company.
ABS is looking for employees who want to grow with the organization, can think outside the box, foster a team environment, provide leadership, and conduct themselves professionally in high pressure situations.
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